Return and Refund Policy
Refund Policy
We want you to love your bouquet. If something’s not quite right, here’s how we handle returns and refunds.
Return Window
We accept returns within 14 days of delivery. To be eligible, your item must be in its original condition—unworn or unused, with tags and original packaging—and you’ll need your receipt or proof of purchase.
How to Start a Return
Email us at info@fairydustbouquets.com. Once approved, we’ll provide a return shipping label and step-by-step instructions.
Please ship returns to:
202 W Falls Rd.
Grafton, WI 53024
Note: Items sent back without requesting a return first will not be accepted.
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Damages & Issues
Please inspect your order as soon as it arrives. If it's damaged, defective, or incorrect, contact us right away so we can make it right.
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Exceptions / Non-Returnable Items
Custom products—such as personalized designs or special orders—can’t be returned. If you’re unsure whether your item qualifies, reach out to us before placing your order.
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Exchanges
The quickest way to get what you want is to return your original item (if eligible), and make a separate purchase for the new one once your return is accepted.
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Refunds
Once we’ve received and inspected your return, we’ll let you know if the refund was approved. If so, you’ll be automatically refunded to your original payment method within 10 business days.
Please note: It may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since approval, email us at info@fairydustbouquets.com.